Our Management team strongly believes in knowledge, quality, and dedication to providing clients with actionable findings, therefore our Core team is especially trained on each and every project rigorously. They are well informed of our Clients expectations and the results that need to be delivered. Similarly the MS teams on ground are also trained on these principles so that the experience goes directly into every mystery shop and every service we provide.

Better Mystery Shoppers means better results for the Client. All our mystery shoppers are thoroughly screened and evaluated for the best quality for the client project/product needs. We recruit mystery shoppers nationwide and have a field force on standby at all times. Our Mystery Shoppers are Certified as per specific project/product audits. We have a successful process for selecting the best shoppers for the Clients project whereby the shoppers must qualify our Certification Test in order to being assigned to any project. This results in the program having more accuracy, timeliness and superior quality. Which in turn helps us to provide our clients with detailed reporting and observations that drive INNOVATIVE profitable improvements in their business.

Our Real Time Reporting has set a benchmark in the Industry. Our clients are sent ‘Alerts’ as and when the mystery visits are conducted by our shoppers at their locations to update them of the latest scenario on ground. Detailed reports are then generated shortly and shared with the Client on our Web Portal with a secure Client Login for their review. Our Real Time Reports help empower our clients to take necessary action on spot and bring improvement within their business model. Providing information at their fingertips with minimum effort to the client is our success.

Our reporting formats are custom designed to the client’s requirement which includes accurate and detailed facts, figures and graphical statistics. Since every project is unique to a specific clients request therefore their evaluation criteria and questionnaire designed is also very carefully developed as per their requirement.